FAQ

FAQ 2017-02-02T11:31:26+00:00
Are your coffees Fair Trade, Organic, Rainforest Alliance or Direct Trade? 2017-02-14T10:54:04+00:00

Roasting Depot offers new and exciting coffees each month, some of which may be certified Fair Trade, Organic, Rainforest Alliance or Direct Trade. Roasting Depot places great importance on consistently striving to achieve an ethical and sustainable coffee supply chain.

What coffee machines will the coffees work with? 2017-02-14T10:50:06+00:00

Almost all coffee machines and manual brewing methods, except capsule machines. Why no capsules? Because mamma says capsules are the devil.

Are the coffees whole beans or are they ground? 2017-02-14T12:08:34+00:00

Our coffees come as whole beans or ground to suit your preferred coffee brewing method.

It is best to freshly grind your coffee just before brewing to maximise the flavour and aroma. However, if you’d like your coffee ground then we will grind it to suit your preferred brewing method, which you can select upon checkout.

Do you ship internationally? 2016-12-05T21:19:31+00:00

Not just yet, but soon. We promise.

What happens if I’m not home for delivery? 2016-12-05T21:19:31+00:00

We recommend that when checking out you provide ‘Authority to Leave’ the items at the specified shipping address without requiring a signature from you the recipient. Adding delivery instructions to your order is the best way to have a successful delivery! For example, if you’re not home, the driver can leave it somewhere safe on the property. Otherwise, perhaps your work address may be more suitable.

  • If you didn’t provide ‘Authority to Leave’ and the courier was unable to obtain an authorised signature from someone at the delivery location then it will be kept on board with the driver for redelivery or alternatively, dropped off to a collection point.
  • If you did provide ‘Authority to Leave’ and the items were unable to be delivered, then it is likely that the drop off location was not deemed a safe place to leave the item unattended (this helps prevent damage and theft) or the courier driver could not locate your specific drop off location.

If your courier failed to reach you whilst attempting the delivery of your parcel, we should have already notified you via email and or SMS. This email contains important instructions about how to collect your parcel or schedule a re-delivery to a location or time that suits you.

When will my coffee arrive? 2017-02-14T10:43:14+00:00

We deliver your coffee monthly on the 15th or the 30th of the month.

If you signed up between the 23rd and the 7th of the following month, then your coffee will always be delivered on the 15th.

If you signed up between the 8th and 22nd of the same month, then your coffee will always be delivered on the 30th (except for February when your coffee will be delivered on the 28th).

How much will delivery cost? 2017-03-07T11:26:30+00:00

You can find your exact delivery cost by entering your post code/suburb at the check-out page.

  • We offer flat rate shipping within the Perth metropolitan area of $5 per package.
  • We offer flat rate national shipping to metropolitan areas within Australia outside of Perth of $8 per package.
  • We offer flat rate national shipping to regional areas within Australia of $10 per package.